Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

Data category

Data We Collect

We may collect identification and contact details, project information, garment and material details, fitting preferences, booking information, payment-related records, and communications sent to us. Where a customer supplies garments or materials for assessment, we may also record condition notes, measurements, and project specifications needed to assess feasibility and complete the work.

The data collected depends on the service enquiry, booking, or workshop visit.

Collection source

How We Collect Data

We receive data when you submit an enquiry, book a consultation, visit the workshop, approve a concept, or communicate with us by phone, email, or the contact form. We also generate internal records from assessments, quotations, fitting reviews, collection handovers, and payment processing.

Information is gathered mainly from direct interactions and from records created during service delivery.

Cookie type

Types of Cookies

Cookies may be used to keep the site working properly, remember basic preferences, and understand how pages are used. We may use session cookies that expire when the browser closes and persistent cookies that remain for a limited period. We do not use cookies to collect more information than is needed for site operation and basic analytics, where enabled.

Our site may use a small number of technical and preference cookies.

User control

Cookie Controls

You may manage cookies through your browser controls and, where available, device settings. Blocking some cookies may affect site functions such as form submission, session continuity, or preference storage. We do not rely on cookie settings to override legal or operational recordkeeping that is separate from browser storage.

Browser settings can usually limit or remove non-essential cookies.

Your Rights

Subject to applicable law, you may request access to the personal data we hold about you, ask us to correct inaccurate information, or object to certain processing where there is a lawful basis to do so. You may also ask us to limit use of information in appropriate circumstances.

Available rights depend on the nature of the information and the reason it is held.

How to Make a Request

Requests should describe the information or action sought so that we can locate the relevant records and respond appropriately. If a request cannot be fully granted, we will explain the reason where the law allows.

We may need to verify identity before acting on a request.

Retention of Data

We retain personal data for the period needed to manage enquiries, complete projects, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or de-identify it where practical, subject to any lawful retention requirement.

Records are kept only for as long as needed for service, accounting, or legal purposes.

Changes to This Policy

The updated version will apply from the date it is published on the website unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the site or other suitable communication channels.

We may revise this notice when our practices, services, or legal duties change.

Email contact

info@missionspoontwig.click

Telephone contact

+27 71 327 2056

Postal address

12032 Kekana Street, Ivory Park Extension 10, Ivory Park, 1693

Privacy contact

Contact Page

Processing purpose

How We Use Data

We use personal data to respond to enquiries, assess garments and materials, prepare quotations, manage bookings, carry out remodelling or alteration work, arrange approvals and collection, process payments, maintain records, improve site performance, and meet legal obligations. We may also use information to communicate about a project, including updates, fit reviews, and collection arrangements.

Processing is limited to the purposes needed to run the website and deliver services.

Sharing partners

Service Providers

We may share personal data with payment processors, communication tools, website hosting providers, and other operational partners that support our business. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their functions.

Legal basis

Legal Disclosure

We may share personal data with public authorities, legal advisers, or other parties where disclosure is required by law, necessary to respond to lawful requests, or needed to establish, exercise, or defend legal claims. We may also disclose information to prevent fraud, misuse, or security incidents.

Disclosure may be required to comply with law or to protect legitimate business interests.